VOIP stands for Voice Over Internet Protocol, and simply put allows you to make and receive calls over you're broadband internet connection. The main reason for using VOIP is to save costs on traditionally expensive interstate and international calls.

PBX stands for Private Branch Exchange, and basically it's a business telephone system used to provide advanced features not available with standard telephone lines. With a PBX, you gain access to a range of calling features including: [list features here]

A VOIP PBX works by using the internet to establish a connection to Encoo's servers, once the connection is established, incoming calls are passed from Encoo's servers to the PBX, from here the PBX then follows it's internal rules for routing that call. Similarly, outbound calls are passed from the PBX to Encoo's servers which then make the call out.

Depending on the product you wish to sign up for:
* Hosted VOIP System click here
* Onsite VOIP System click here
* Wholesale account click here
* Residential account click here
* Phone card click here

Encoo supports number porting from Telstra, Optus and AAPT. To port a number, all you need to do is fill out THIS [put link to porting form] simple porting form, listing the numbers you wish to port and submit the application. Typically porting takes between two to four weeks, during this time we will provide you with a temporary phone number/s.

Encoo offer traditional phone numbers in all major cities around Australia and Hong Kong*

Of course you can, we have all kinds of ways of connecting traditional phone systems to our VOIP network. Keep in mind, if you have multiple sites linked via Encoo, we offer FREE calls between sites.

For sure, any "On-Net" call made via the Encoo network is FREE. So that means, if you have an Encoo Residential Phone and an Encoo powered Office PBX, calls between home and work are FREE. The same principal applies for multiple office sites, calls between the two sites are Free.

B oth our Hosted and On-Site PBX's are flexible enough to support just about any kind of call routing you require. As for the Follow Me function, of course our PBX's support this feature, how else do you think our staff are able to play golf on a Thursday afternoon without impacting on inbound calls? {only joking}

Encoo's Hosted PBX is a fully functional business telephony solution only diference between Hosted on On-site is the Hosted server is physically located in our data centre. You may access the server features via an easy to use web interface and changes are instant. If you would prefer to leave the administration of the server to Encoo, not a problem, we're more than happy to look after it for you.

NO WAY, unlike most traditional telephony providers, we don't believe in locked down contracts! In fact we even allow our clients to pre-pay their accounts if preferred.

We offer both monthly and quarterly billing terms.

Encoo offers both pre-paid and post-paid accounts. For pre-paid, you need to have a positive account balance to make calls, however you may receive calls even with a $0 account balance. For post-paid customers, we require direct debit via credit card or bank account.

For Hosted PBX clients, the phone system is maintained by Encoo, changes are made by the customer via an easy to use web interface. We are more than happy to assist our customers with Hosted PBX changes.

For On-Site PBX clients, the first 12 months maintenance is included, after which a maintenance agreement may be arranged.

NO WAY, unlike most traditional telephony providers, we don't believe in locked down contracts! In fact we even allow our clients to pre-pay their accounts if preferred.

Encoo offers both pre-paid and post-paid accounts. For pre-paid, you need to have a positive account balance to make calls, however you may receive calls even with a $0 account balance. For post-paid customers, we require direct debit via credit card or bank account.

We offer both monthly and quarterly billing terms.

For Hosted PBX clients, the phone system is maintained by Encoo, changes are made by the customer via an easy to use web interface. We are more than happy to assist our customers with Hosted PBX changes.

For On-Site PBX clients, the first 12 months maintenance is included, after which a maintenance agreement may be arranged.

We want you're business regardless of you're monthly spend. We understand every business has to start somewhere, as such we don't have a minimum spend. Whether you're account racks up $10 a month, or $10,000 a month, we're happy to have you on board.

We offer an easy to use web interface for managing you're account. We also have a web service available, which we're able to assist with customising to suit individual clients requests.

Encoo offers both pre-paid and post-paid accounts. For pre-paid, you need to have a positive account balance to make calls, however you may receive calls even with a $0 account balance. For post-paid customers, we require direct debit via credit card or bank account.

We sure do, infact we allow an unlimited number of out-bound call channels per account. Inbound channels are charged on a flat fee per month.

We enjoy working with our clients to assist them where possible, if you require certain data via our web service, please feel free to contact us to discuss you're requirements.