Introducing NBN EE Serviceability Lookup in Connect for Faster Quotes and Greater Visibility
Quoting an NBN Enterprise Ethernet service is much easier when serviceability is clear from the start. The earlier a team can see what is needed at a site, the faster it can set expectations, discuss contract options, and move a quote through to approval with fewer surprises.
Encoo's Conn
ect now includes a new NBN EE Serviceability Lookup feature built directly into the quoting workflow. It gives partners real-time serviceability results for each site address, helping identify whether an order can progress as a Logical Order or whether it requires a New Fibre Build.
That means key delivery and contract information can be checked before a quote is approved, not after.
What the new lookup does
When building an NBN Enterprise Ethernet quote in Connect, users can now run an instant serviceability check against each site address.
The lookup appears within the standard quoting process, so there is no need to step away from the quote to confirm the site outcome. Once the check runs, Connect returns the relevant classification for that location.
The result helps answer two important questions early:
Can existing infrastructure support the requested service?
Will the site need new fibre infrastructure before the service can be delivered?
This gives partners a clearer view of what may happen after the quote is approved. It also helps avoid delays caused by finding out later that the site requires a different delivery path than expected.
The two serviceability outcomes
The lookup will classify each checked site as either Logical Order or New Fibre Build. Each outcome has a different impact on delivery expectations and contract options.
Outcome | What it means | What to do next |
Logical Order | Existing infrastructure can be used to deliver the service, avoiding the need for a new physical build. | For eligible new orders, contact your Account Manager to discuss whether a 0-month contract term adjustment may apply. |
New Fibre Build | New infrastructure is required before the service can be delivered. | Proceed with standard contract term options and delivery expectations. |
Logical Order
A Logical Order means the site can use existing infrastructure for delivery. Because a new physical build is not required, the order may be suitable for more flexible contract options.
For eligible new orders, a Logical Order site may qualify for a 0-month contract term, subject to approval.
This option applies to new services only. It does not apply to re-contracts or relocations.
That distinction matters. If the quote is for a new service and the lookup returns Logical Order, the next step is to speak with your Account Manager before finalising the quote. They can help confirm whether the 0-month term option is available for that specific order.
New Fibre Build
A New Fibre Build means new infrastructure is required for the site.
These services follow standard delivery timeframes, with a typical target of 50 business days. Standard contract terms will also apply.
Seeing this result during quoting helps set the right customer expectation from the start. It also gives internal teams a clearer view of the work likely to be needed before the service can go live.
Why this matters for partners
The quoting stage often sets the tone for the whole customer experience. If serviceability is unclear, teams may need to pause, re-check details, adjust terms, or reset delivery expectations after the conversation has already moved forward.
The NBN EE Serviceability Lookup reduces that friction by bringing the result into Connect at the point it is needed.
The main benefits include:
Real-time visibility
Serviceability results appear while the quote is being prepared.
Clearer deployment expectations
Teams can see whether a site is likely to use existing infrastructure or require a new build.
Earlier contract term discussions
Logical Order results can start a faster conversation about eligible 0-month contract options.
Fewer quoting delays
Key information appears before the quote moves to approval.
A smoother customer path from quote to order
Better information at the start helps reduce back-and-forth later.
This is especially useful for multi-site opportunities, where each location may have a different serviceability outcome. A quote may include one site that returns Logical Order and another that requires a New Fibre Build. Seeing those results side by side makes it easier to explain the likely delivery path for each location.
A faster way to quote with more certainty
The NBN EE Serviceability Lookup is now available in Connect. It has been added to give partners more confidence when quoting Enterprise Ethernet services, especially where delivery requirements and contract options need to be confirmed early.
For Logical Order sites, the main benefit is flexibility. Eligible new orders may be considered for a 0-month contract term, subject to approval. For New Fibre Build sites, the benefit is clarity. Our channel partners can plan around standard delivery timeframes and contract terms from the outset.
The next time an NBN Enterprise Ethernet quote is prepared in Connect, run the serviceability check before submitting the quote for approval. If a site returns Logical Order and the order is for a new service, contact your Account Manager to discuss whether a 0-month contract option may be available.
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